S Krishnendhu: Hi, my name is S Krishnendhu. How may I help you? Jason Perlow: hi Jason Perlow: i have a gateway monitor here S Krishnendhu: Okay. S Krishnendhu: How are you doing today? Jason Perlow: it has been replaced twice Jason Perlow: I have been unable to validate the serial via the web site S Krishnendhu: Thank you for the information. S Krishnendhu: Alright. Jason Perlow: the serial number is MQ17150N03023 S Krishnendhu: May I confirm the SN is MQ17150N03023 ? Jason Perlow: yes, it is a gateway 20 inch HD monitor Jason Perlow: serial is correct. S Krishnendhu: Thank you. S Krishnendhu: From the serial number you have provided I see that the computer is out of warranty. Jason Perlow: yes, but it has been replaced 3 times Jason Perlow: twice Jason Perlow: would it be possible to send it in for repair or exchange or refurb or new product? S Krishnendhu: May I know the issue with the monitor? Jason Perlow: yes, there is no signal. Jason Perlow: we have tested the gateway computer with two additional monitors using the DVI output and have verified the computer is working. S Krishnendhu: Have you double checked with the other monitor to the same tower? Jason Perlow: both the VGA and the DVI output function on the computer. S Krishnendhu: Alright. Jason Perlow: monitor does not respond to either signal. Jason Perlow: black screen. S Krishnendhu: Is the monitor respond to any other system? Jason Perlow: no. Jason Perlow: I tried it on a dell and an IBM lenovo. Jason Perlow: using DVI and SVGA inputs. S Krishnendhu: I understand that the monitor is not working, S Krishnendhu: In this case I recommend you contact the local technician to resolve the issue. Jason Perlow: what do you mean by local technician Jason Perlow: is there an acer/gateway authorized service center where I live? S Krishnendhu: You may contact any local technician to resolve the issue. Jason Perlow: I'm not sure I understand. S Krishnendhu: Alright. Jason Perlow: what is acer and gateway's support policy on hardware that has had to be replaced twice due to defect? Jason Perlow: is the company unwilling to resolve the issue outside of standard warranty terms? Jason Perlow: if that is your statement, I would like to clarify that. S Krishnendhu: Jason, unfortunately we do not have the option to repair the monitor. Jason Perlow: okay, thank you.